Privacy policy

At Zoofy, we take your privacy seriously and want to be clear about how we use your personal information.

This Privacy Policy explains what information Zoofy collects when you visit zoofy.ie, shop with us online or in store, contact us, create an account, subscribe to communications or otherwise interact with us.

Privacy at a glance

  • Data controller: Zoofy
  • Website: zoofy.ie
  • Email: info@zoofy.ie
  • Phone: +353 83 309 4595
  • Location: Mallow, Co. Cork, Ireland
  • Main purposes: Processing orders, delivering products, customer service, account management, security, legal compliance and marketing where permitted
  • Your rights: Access, correction, deletion, restriction, portability, objection and withdrawal of consent where applicable

1. Who is responsible for your personal information?

For most personal information processed in connection with purchases from Zoofy and your use of zoofy.ie, Zoofy is the data controller. This means we decide why and how that personal information is processed.

Zoofy Petshop
Unit 9B, Ballydaheen Industrial Estate
Mallow, Co. Cork
P51 XD85
Ireland

Email: info@zoofy.ie
Phone: +353 83 309 4595
Company Registration Number: 789910
VAT Number: IE8685777L

Our online store is powered by Shopify. Shopify processes certain personal information to provide the ecommerce platform, checkout, payments and related services. Depending on the particular Shopify service involved, Shopify may act as our processor or as an independent controller for its own services.

2. Personal information we may collect

The information we collect depends on how you interact with Zoofy.

Contact information

This may include:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Delivery address
  • Eircode

Order and transaction information

This may include:

  • Products ordered
  • Order number
  • Order value
  • Delivery or collection method
  • Payment status and payment confirmation
  • Returns, refunds and exchanges
  • Order communications

Payments are processed through Shopify and/or the payment provider selected at checkout. Zoofy does not ask customers to send full payment-card details to us by email or social media.

Account and shopping information

If you use an account or other customer features, we may process information such as:

  • Customer account details
  • Order history
  • Saved preferences
  • Loyalty or reward information where applicable
  • Subscription information where applicable
  • Products viewed, added to a basket or purchased

Customer service information

If you contact Zoofy, we may keep information you provide to us, including emails, messages, photographs relating to damaged or faulty products and other information required to respond to your enquiry.

Website and device information

When you use zoofy.ie, certain technical information may be collected automatically. This can include:

  • IP address
  • Browser and device information
  • Pages visited
  • How you navigate and interact with the website
  • Referral information
  • Cookie and consent preferences

Marketing information

If you subscribe to marketing communications, we may process your email address, communication preferences and information about your interaction with those communications.

Reviews and content you submit

If you submit a product review, photograph or other content, we may process the information you provide in order to publish, moderate and manage that content.

Please remember that information you deliberately include in a public review may be visible publicly.

3. How we collect personal information

We may collect information:

  • Directly from you when you place an order, create an account, contact us, submit a review or subscribe to communications
  • Automatically when you use our website, through necessary technologies and, where required, cookies or tracking technologies for which you have provided consent
  • From service providers involved in processing payments, delivering orders, providing our ecommerce platform or supporting customer services

4. Why we use your information and our lawful basis

Processing and fulfilling orders

We use your information to accept payment, process your order, deliver products, provide Click & Collect, send order updates and manage returns or refunds.

Lawful basis: Necessary to perform our contract with you and, where applicable, to comply with legal obligations.

Customer service

We use information to answer questions, investigate problems, deal with damaged or faulty products and provide support.

Lawful basis: Performance of our contract with you and our legitimate interest in providing effective customer service.

Business and tax records

We retain records where necessary for accounting, tax, fraud prevention and other legal requirements.

Lawful basis: Compliance with our legal obligations.

Security and fraud prevention

We may use information to protect customers, Zoofy and our systems from fraud, misuse, unauthorised access and other security threats.

Lawful basis: Our legitimate interests in operating a safe and secure business and, where applicable, compliance with legal obligations.

Improving our website and services

We may use information to understand how our website and services perform and to improve the customer experience.

Where this involves non-essential analytics cookies or similar tracking technologies, we rely on your consent where required.

Marketing

Where required, we send promotional communications with your consent. In limited circumstances permitted by law, we may also contact existing customers about similar products or services where the applicable requirements are met.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting info@zoofy.ie.

5. Who we share personal information with

We only share personal information where it is necessary to operate Zoofy, provide our services, comply with the law or where you have otherwise authorised us to do so.

Recipients may include:

  • Shopify — our ecommerce platform and checkout provider
  • Payment providers — to securely process transactions
  • Delivery and courier providers, including DPD where applicable — to deliver orders
  • Technology and service providers supporting areas such as website hosting, customer accounts, subscriptions, reviews, loyalty programmes, customer support and analytics
  • Professional advisers such as accountants or legal advisers where necessary
  • Government, regulatory, tax or law-enforcement authorities where disclosure is required by law

Service providers should only receive the information reasonably required to perform their services.

6. Shopify

Zoofy uses Shopify to operate our online store.

Shopify may process information such as order details, customer information, device information and payment-related information in order to provide its ecommerce, checkout, security and related services.

You can learn more about how Shopify processes personal information in Shopify's own privacy information.

7. Cookies and similar technologies

Zoofy uses cookies and similar technologies to operate the website.

Some cookies are strictly necessary for functions such as maintaining your shopping basket, remembering security settings or completing checkout. These may be used without consent where permitted by law.

Other technologies, such as analytics, advertising or conversion-tracking cookies, may require your consent.

Where consent is required, you can choose whether to allow those technologies using the privacy or cookie controls shown on our website.

You can also change or withdraw your consent through the available privacy controls. Withdrawing consent does not affect processing that was lawful before you withdrew it.

8. Analytics

We may use analytics tools to understand how visitors use zoofy.ie, identify website problems and improve navigation and performance.

Where an analytics tool uses cookies or other tracking technologies requiring consent, those technologies should only be used after the required consent has been obtained.

Analytics information can include pages visited, interactions with the website, approximate device or technical information and information about website performance.

9. Marketing communications

If you choose to receive marketing from Zoofy, we may contact you with information about products, offers, store news and other relevant updates.

You can stop receiving promotional emails at any time by selecting the unsubscribe link in the email or contacting us at info@zoofy.ie.

Unsubscribing from marketing does not stop necessary service communications such as order confirmations, delivery updates, payment information or important messages relating to an existing purchase.

10. AI assistants, search engines and shopping agents

Public information on zoofy.ie, such as product information, prices, availability, policies and business information, may be accessed by legitimate search engines, AI assistants and shopping agents in accordance with our technical controls and Terms of Service.

Customer account information, private order information and other non-public personal information is not intended to be published as public website content for search engines or shopping agents.

If you voluntarily publish information in a public review or other public area of the website, that information may be accessible to third-party search and AI services.

11. International transfers

Some of the technology providers that support Zoofy may process personal information outside Ireland or the European Economic Area.

Where personal information is transferred internationally, we require or rely on appropriate safeguards as required by applicable data protection law, such as adequacy decisions, Standard Contractual Clauses or other recognised transfer mechanisms.

12. How long we keep personal information

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting and regulatory requirements.

For example:

  • Order, transaction and accounting records: generally retained for the period required by Irish tax and accounting law, which can require records to be retained for six years
  • Customer service information: retained for as long as reasonably necessary to resolve the enquiry and maintain any required records
  • Marketing information: retained while you remain subscribed or as otherwise necessary to record your marketing preferences
  • Cookie and analytics information: retained according to the relevant cookie, service and consent settings

We may retain information for longer where required to establish, exercise or defend legal claims or comply with another legal obligation.

13. Your data protection rights

Depending on the circumstances, data protection law may give you rights including:

  • Right of access — request a copy of personal information we hold about you
  • Right to rectification — ask us to correct inaccurate or incomplete information
  • Right to erasure — ask us to delete information in certain circumstances
  • Right to restriction — ask us to restrict processing in certain circumstances
  • Right to data portability — receive certain information in a portable format where applicable
  • Right to object — object to certain processing based on legitimate interests or direct marketing
  • Right to withdraw consent — where processing is based on your consent, withdraw that consent at any time

These rights are not absolute and some may not apply in every situation.

To exercise a privacy right, contact info@zoofy.ie. We may need to verify your identity before completing a request.

14. Complaints

If you have a concern about how Zoofy uses your personal information, please contact us first at info@zoofy.ie so we can investigate it.

You also have the right to make a complaint to the Data Protection Commission (DPC) in Ireland, the Irish supervisory authority for data protection.

15. Children's privacy

Our online store is intended for customers able to make purchases legally or with the involvement of a parent or guardian.

We do not knowingly seek to collect personal information from children for purposes unrelated to providing our services.

If you believe a child has provided personal information to Zoofy inappropriately, please contact info@zoofy.ie.

16. Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, alteration or disclosure.

No online system can be guaranteed to be completely secure. If you believe your Zoofy account or personal information may have been compromised, please contact us as soon as possible.

17. Third-party websites

zoofy.ie may contain links to third-party websites or services.

Zoofy is not responsible for the privacy practices of an independent third-party website. If you follow an external link, you should review that service's own privacy information.

18. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our website, services, technology providers or legal obligations.

The latest version will be published on zoofy.ie with an updated date.

19. Contact Zoofy about privacy

If you have a question about this Privacy Policy, want to exercise a data protection right or have a concern about your personal information, contact:

Zoofy Petshop
Unit 9B, Ballydaheen Industrial Estate
Mallow, Co. Cork
P51 XD85
Ireland

Email: info@zoofy.ie
Phone: +353 83 309 4595

Last updated: 4 September 2026.