Cancellation policy
This policy explains how subscriptions, pre-orders and other recurring purchase arrangements work at Zoofy.
It should be read together with our Refund Policy, Shipping Policy and Terms of Service.
At a glance
- Subscriptions: Repeat orders charged according to the frequency selected when you subscribe
- Changing a subscription: Available through your subscription account or management link where supported
- Cancelling a subscription: You can cancel future recurring orders before they have been processed
- Already processed orders: May be subject to our normal returns and cancellation rules
- Pre-orders: Products ordered before they are available for normal fulfilment
- Order On Request: A separate purchase type and not automatically a subscription or pre-order
- Help: info@zoofy.ie
1. Subscriptions
Some products on zoofy.ie may be available as a recurring subscription.
When you choose a subscription, the product page and checkout will show the important details before you purchase, including the price and available delivery frequency.
By starting a recurring subscription, you authorise the applicable payment provider to charge the payment method associated with your subscription for future scheduled orders until the subscription is cancelled or otherwise ends.
2. Subscription pricing
The price and any subscription discount applicable when you subscribe will be shown before you complete your purchase.
If a subscription price or discount changes, we will handle the change in accordance with applicable law and the subscription terms presented to you.
Any applicable delivery charge will be shown as part of the subscription or order process.
3. Managing your subscription
Where supported, you can manage your subscription using the subscription-management link provided with your order or customer account.
Depending on the options available for your subscription, you may be able to:
- View upcoming subscription orders
- Change the delivery frequency
- Skip an upcoming order
- Update eligible subscription details
- Cancel future recurring orders
If you cannot access your subscription management options, contact info@zoofy.ie and we will help.
4. Cancelling a subscription
You may cancel your subscription to stop future recurring orders.
To avoid another subscription order being processed, cancellation should be completed before that order has entered processing.
If an upcoming recurring order has already been processed, packed or dispatched, cancelling the subscription will still stop future recurring orders, but the processed order may need to be handled under our normal Refund Policy.
Cancellation of a subscription does not affect any statutory consumer rights you may have.
5. Failed subscription payments
If a recurring payment cannot be completed, the subscription system or payment provider may attempt the payment again or ask you to update your payment method.
An order will not be considered successfully paid until the payment has been accepted.
If payment cannot be completed, the affected subscription order may be delayed or cancelled.
6. Changes to subscription products
If a subscription product becomes unavailable, is discontinued or cannot be supplied, we may contact you about the affected subscription.
We will not automatically substitute a materially different product without informing you or obtaining any agreement required.
If we cannot fulfil a paid subscription order, we will provide an appropriate refund.
7. Returns and refunds for subscription orders
A subscription purchase does not remove your normal consumer rights.
Returns, faulty products, damaged goods, refunds and statutory cancellation rights are handled in accordance with our Refund Policy.
Cancelling the recurring subscription and returning an individual order are separate actions. Cancelling stops future subscription orders but does not automatically return or refund an order that has already been fulfilled.
8. Pre-orders
Zoofy may occasionally offer products for pre-order before they are available for normal fulfilment.
Where a product is a pre-order, we will aim to make this clear on the product page before purchase.
The product page or checkout will provide the information available to us about expected availability or fulfilment.
Estimated availability dates can change because of supplier, manufacturer or delivery delays.
9. Payment for pre-orders
The payment arrangement for a pre-order will be shown before you complete the purchase.
Depending on the particular pre-order arrangement, payment may be collected in full, in part or at a later stage.
We will not charge more than the amount you agreed to without your authorisation.
10. Cancelling a pre-order
If you want to cancel a pre-order before it has been fulfilled, contact us at info@zoofy.ie.
Where cancellation is available or required by your statutory rights, any refund due will be returned using the applicable original payment method.
Once a pre-order has been dispatched or otherwise fulfilled, returns and cancellation rights are handled under our Refund Policy.
11. Order On Request products
Order On Request is different from a subscription or standard pre-order.
An Order On Request product is an item that Zoofy may specially order from a supplier for you after you place and pay for your order.
Where a product is sold on an Order On Request basis, this will be identified on the product page and/or during the purchase process.
Placing an Order On Request purchase does not create a recurring subscription and you will not be charged again automatically for that item.
Any cancellation or return rights that apply to an Order On Request product are subject to our Refund Policy and your statutory consumer rights.
12. Changes to or ending a subscription service
Zoofy may change or discontinue a subscription option where reasonably necessary, for example if a product is discontinued or the subscription service is no longer available.
Where an existing subscription is materially affected, we will provide appropriate information and take any steps required by applicable law.
13. Need help?
If you need help managing or cancelling a subscription, pre-order or Order On Request purchase, contact:
Zoofy Petshop
Unit 9B, Ballydaheen Industrial Estate
Mallow, Co. Cork
P51 XD85
Ireland
Email: info@zoofy.ie
Phone: +353 83 309 4595
Last updated: 4 September 2026.